You may be allowed compensation if your flight was delayed or canceled and you were traveling to or from Larnaca or Paphos airport, under EU rule 261/2004.
The compensation varies between distance to your destination and the total delay.
Which flights are eligible for compensation:
- Flights departing Larnaca airport to anywhere in the world.
- Flights arriving at Larnaca airport from anywhere in the world.
- Flights departing Paphos airport to anywhere in the world.
- Flights arriving at Paphos airport from anywhere in the world.
- The delay or cancellation was NOT because of extraordinary circumstances.
Extraordinary circumstances mean anything that is out of the control of the airline. This includes, but not limited to, air traffic management decisions, risk mitigation decisions, and weather.
The burden of proof that the reason for cancellation falls on the airline itself, therefore airlines will try to convince you that it was not their fault and they couldn’t avoid it. The vast majority of airlines will initially respond that it isn’t their fault, in which case you should try to explain why it was not their fault. A piece of useful advice here is to send them the law (you can find the law here) and direct them to Article 5, Point 3.
When you are NOT eligible for a compensation
The airline has a duty to care and inform passengers in a reasonable timeframe where there is prior to knowledge of a possible delay or cancellation. For example, when the airline expects a possible delay when the airplane departed the origin airport late, passengers have the right to be informed. Delayed flights are harder to predict, but there is leeway for airlines in terms of cancellations.
You are not allowed any compensation in cases where:
- You were informed of the cancellation 2 weeks in advance.
- You were informed between 7 days and 14 days in advance and you were given rerouting options that depart within 2 hours of the original departure time and arrive within 4 hours of the original arrival time. In the case the airline offers a rerouting on another airline, they have to book the seat in the same class themselves.
- You were informed less than 7 days advance and you were given rerouting options that depart within 1 hour of the original departure time and arrive within 2 hours of the original arrival time. In the case the airline offers a rerouting on another airline, they have to book the seat in the same class themselves.
If you were downgraded to a lower class of service, then you are still allowed some compensation.
How much can I claim:
If you are flight is delayed, canceled or you were denied boarding then your claim amount will depend on distance and time.
- Flights under 1500km and the delay is more than 2 hours – €250.
- Flights between 1501km and 3000km and the delay is more than 3 hours – €400.
- Flights over 3001km and the delay is more than 4 hours – €600.
If you were rerouted to another airport in the same city (e.g. London Gatwick instead of Heathrow), then the airline has the right to reduce the compensation by 50%.
You are also allowed reimbursement for any reasonable expenses you had because of that cancellation or delay. These include food and accommodation.
Sidenote – Every delay or cancellation is complicated and is treated on a case by case basis. Cyflyer strongly suggests you read the European Passenger Rights here before you travel.
How to claim compensation if your flight was delayed to or from Larnaca or Paphos airports.
EU rule 261/2004 states that passengers must first contact the airline to claim compensation. It is almost always the case that the airline will try to avoid paying.
When you send a letter or an e-mail to the airline don’t be emotional. Go straight to the point, explain the situation with as much information as possible (flight number, relevant times, date, number of passengers, PNR etc.)
In the case the airline does not respond within 10 days or you have been denied compensation Cyflyer will gladly help to resolve the issue. We will assess and help you with your situation on a case by case basis for free.
If CyFlyer believes that you are allowed compensation and the airline is denying it, we have partnered with a Cypriot law firm to assist passengers to claim their rightful compensation for a fee in the case the compensation is paid. The law firm’s fees are on a per passenger basis and the amount reimbursed.
- For successful compensation of €250, the fees are €75 per passenger.
- For successful compensation of €400, the fees are €100 per passenger.
- For successful compensation of €600, the fees are €150 per passenger.
You are bound to the terms and conditions of CyFlyer when you agree to get assistance from a lawyer
Contact CyFlyer for Assistance
If you have already contacted the airline and still need assistance, please contact CyFlyer by clicking here with as much information as possible about the incident.